User Agreement

The Service is operated by Individual Entrepreneur Denis Kozhemyakin (Индивидуальный предприниматель Кожемякин Денис Михайлович), registered in the Russian Federation under OGRNIP 321784700243934, INN 781140427404, trading under the commercial name “AIFromSpace” (referred to in these Terms as “AIFromSpace”, “we”, “us” or “our”).

These Terms apply to the website aifromspace.com, the application at app.aifromspace.com, the embeddable widgets served from embed.aifromspace.com, and all related products, features and content.

Platform — the AIFromSpace web application and related tools that let you create, configure, deploy and manage AI-powered assistants.

User / you — a natural person aged 18 or over with legal capacity, or a legal entity acting through an authorized representative, who registers for or uses the Service.

Account — the personal workspace you create to access the Platform.

Assistant (also “agent”, “bot” or “copilot”) — an AI assistant you build and operate using the Platform. These words are interchangeable in these Terms.

Your Content — any data, text, prompts, instructions, documents, files, knowledge-base material, images or other information you submit to, or generate through, the Service.

End User — any third party who interacts with an Assistant you have deployed (for example, visitors to your website or messaging channels).

AI Provider — a third-party provider of large language models or other AI infrastructure that we use to deliver the Service (for example, providers of foundation models).

3.1. You may use the Service only if you can form a legally binding contract with us and are at least 18 years old (or the age of majority in your jurisdiction, if higher). If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

3.2. You must provide accurate and complete registration information and keep it up to date. You are responsible for all activity that occurs under your Account.

3.3. You are responsible for safeguarding your credentials and for any access keys or API tokens issued to you. Notify us promptly at [email protected] if you suspect unauthorized use of your Account.

3.4. You may not share, sell or transfer your Account, and you may not create an Account using another person’s identity or false information.

4.1. AIFromSpace provides a platform for designing, training on your own materials, deploying and managing AI assistants that can answer questions, automate conversations and perform tasks across the channels you connect.

4.2. We may add, modify, suspend or discontinue features of the Service at any time. We will use reasonable efforts to give notice of material changes that adversely affect paying Users.

4.3. The Service may include limits (for example, on messages, tokens, assistants, storage or requests) that depend on your plan. We may enforce these limits technically and may meter your usage.

5.1. Some features are paid. Prices, plan inclusions and billing periods are described on our pricing page or in the dashboard at the time of purchase and form part of these Terms.

5.2. Paid plans are billed in advance on a recurring basis (for example, monthly or annually) and renew automatically for the same period until cancelled. By subscribing, you authorize us and our payment processors to charge your payment method for each renewal until you cancel.

5.3. Payments are handled by third-party payment processors. We do not store full card numbers. You are responsible for any taxes, duties or bank charges associated with your payment, unless we are legally required to collect them.

5.4. If a payment fails or is overdue, we may suspend or downgrade your access until the amount is paid. Fees are stated exclusive of applicable taxes unless indicated otherwise.

5.5. We may change prices for future billing periods. We will give reasonable advance notice, and price changes take effect at your next renewal.

6.1. You may cancel your subscription at any time from your dashboard or by contacting us. Cancellation stops future renewals; it takes effect at the end of the current paid period, and you keep access until then.

6.2. Except where required by applicable law, fees already paid are non-refundable, and we do not provide refunds or credits for partial periods, unused allowances, or periods during which your Account remained open but unused.

6.3. We may offer refunds at our discretion, for example in cases of prolonged service unavailability that is our fault. To request a refund, contact [email protected].

8.1. As between you and us, you retain all rights in Your Content. We do not claim ownership of it.

8.2. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display and process Your Content, and to share it with our AI Providers and other sub-processors, solely as needed to operate, secure, support and improve the Service and to provide it to you.

8.3. You represent and warrant that you have all rights and permissions necessary to submit Your Content and to grant the licences above, and that Your Content and its use through the Service do not infringe any third-party rights or violate any law.

8.4. We do not use the content you submit through paid Assistant interactions to train foundation models for unrelated third parties. Where we use data to improve the Service, we use aggregated or de-identified data wherever practicable. Our handling of personal data is described in our Privacy Policy.

9.1. The Service uses artificial intelligence, including large language models provided by third-party AI Providers, to generate responses and other output (“Output”).

9.2. Given the nature of machine learning, Output is not unique to you and similar input may produce similar results for other users. To the extent we hold rights in Output, we assign them to you; in any case, you are responsible for ensuring Output you publish does not infringe third-party rights.

9.3. Your use of AI features may be subject to the usage policies of the relevant AI Providers, and you agree not to use the Service in a way that would breach those policies.

10.1. You are responsible for the Assistants you deploy and for your relationship with your End Users, including providing them with any notices, disclosures (for example, that they are interacting with an AI), terms and privacy information required by law.

10.2. Where you collect or process personal data of End Users through the Service, you act as the controller of that data and we act as your processor. You are responsible for having a lawful basis to collect it and for honouring End-User rights. See our Privacy Policy for details on roles.

10.3. You will indemnify us for claims arising from your Assistants or your relationship with End Users, as set out in Section 16.

11.1. The Service, including its software, design, user interface, documentation, trademarks and the “AIFromSpace” name and logo, is owned by us or our licensors and is protected by intellectual-property laws. Nothing in these Terms transfers ownership of it to you.

11.2. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal or business purposes during the term.

11.3. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction or compensation.

12.1. The Service integrates with third-party services, including AI Providers, payment processors, analytics tools, messaging channels and hosting providers. Your use of those services may be subject to their own terms and privacy policies.

12.2. We are not responsible for third-party services, their availability, or their acts or omissions. When you connect a third-party account or channel, you authorize us to exchange data with it as needed to provide the integration you requested.

Our collection and use of personal data is described in our Privacy Policy, which forms part of these Terms. By using the Service, you acknowledge that policy. Where you process personal data of End Users through the Service, the data-processing terms referenced there apply between us.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you. Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

15.1. To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, goodwill or business, arising out of or related to the Service or these Terms, even if we were advised of the possibility.

15.2. Our total aggregate liability arising out of or related to the Service or these Terms will not exceed the greater of (a) the amounts you paid us for the Service in the three (3) months before the event giving rise to the liability, or (b) EUR 100 (or its equivalent).

15.3. These limitations do not exclude liability for fraud, for death or personal injury caused by negligence, or for any other liability that cannot be excluded or limited under applicable law.

You agree to defend, indemnify and hold harmless AIFromSpace and its representatives from and against any claims, damages, liabilities, losses and reasonable expenses (including legal fees) arising out of or related to: (a) Your Content; (b) your Assistants or your relationship with End Users; (c) your use of the Service; or (d) your breach of these Terms or violation of any law or third-party right.

17.1. These Terms apply for as long as you use the Service. You may stop using the Service and close your Account at any time.

17.2. We may suspend or terminate your access, in whole or in part, with or without notice, if we reasonably believe you have breached these Terms, if required by law, to protect the Service or other users, or for prolonged non-payment.

17.3. On termination, your licence to use the Service ends. We may delete Your Content after a reasonable period, subject to our retention obligations described in the Privacy Policy. You are responsible for exporting any data you wish to keep before termination.

17.4. Provisions that by their nature should survive termination (including Sections 8, 11, 14, 15, 16, 18 and 20) will survive.

18.1. These Terms are governed by the laws of the Russian Federation, the jurisdiction in which we are established, without regard to conflict-of-law rules. If you are a consumer, you also benefit from any mandatory protections of the law of your country of residence.

18.2. Before starting formal proceedings, you agree to first contact us at [email protected] so we can try to resolve the dispute informally. Most concerns can be resolved this way.

18.3. Subject to any mandatory consumer rights, disputes that cannot be resolved informally will be submitted to the competent courts at our place of establishment.

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date and, where appropriate, notify you (for example, by email or an in-product notice). Changes take effect when posted unless stated otherwise. Your continued use of the Service after changes take effect means you accept the updated Terms. If you do not agree, you must stop using the Service.

Entire agreement. These Terms, together with the Privacy Policy and any plan-specific terms, are the entire agreement between you and us regarding the Service and supersede prior agreements on its subject matter.

Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or successor, including in connection with a merger, acquisition or sale of assets.

Severability & waiver. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it.

Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including outages of third-party providers, internet failures, acts of government, or natural events.

Notices. We may send notices to the email associated with your Account or post them in the Service. You may contact us using the details below.

If you have questions about these Terms, contact us: